For any questions or concerns, our dedicated technical support team is just a call or email away. We're committed to ensuring that your solar investment continues to deliver clean, sustainable energy for years to come.
What services does SolarEdge offer?
The global services of SolarEdge help safeguard customer satisfaction. The SolarEdge solution provides an excellent comprehensive support package including: Through web services or by phone, the SolarEdge service team provides support for all needs before, during and after installation - whenever it is needed.
Do I need to clean a solar module?
Modules with sufficient tilt (at least 15°), generally may not require cleaning (rain will have a self-cleaning effect). Annual maintenance is recommended to avoid soiling. If the module has become soiled, wash with water and a non-abrasive cleaning implement (sponge) during the cool part of the day.
How does SolarEdge support work?
The SolarEdge solution provides an excellent comprehensive support package including: Through web services or by phone, the SolarEdge service team provides support for all needs before, during and after installation - whenever it is needed. Log, track and update a SolarEdge support case, 24/7 with the SolarEdge Service Portal.
In addition, the glass of the solar module has the self-cleaning function on the surface. Also on rainy days, the rain water can wash away the dirt on the surface of the module. Local distributors will be responsible for after-sales service.
Is a solar system safe?
Take China for example, the electricity generated by the solar system will be used by family load first. When the real-time power generation exceeds the real-time electricity consumption needed, the extra part will automatically connect to the grid. In the contrary, the grid will supply the gap to family load. Yes, the system is safe.
Canadian Solar modules passed the PID testing put forth by PVEL, PI-Berlin and Franuhofer ISE, etc. (IEC conditions). The three organizations mentioned above are some of the top solar-module testing laboratories in the world. Canadian Solar modules have also been certified in accordance to UL 1703 standards through the CSA certification body.